Return policy

RETURNS

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Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To make a return, you must present us with a receipt or proof of purchase.


Any item that is returned more than 10 days after delivery.

 

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)
* Books with signs signs of use.
* Any item that is not in original condition, is damaged, or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 10 days after delivery.


Refunds (if applicable)
Once we have received and inspected the returned item, we will email you to confirm that we have received it. We'll also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at info@kitsparadise.com


Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, send us an email at info@kitsparadise.com

Gifts
If the returned item was identified as a gift when purchased and if it was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.

Shipping
To return a product, you must send it by post write to us to obtain the address.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider Use a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.

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