Refund policy

Easy returns within 15 days

You have 15 days after receiving your item to request a return.

Products can only be returned if they are still in their original condition and packaging. Products used or damaged by the customer cannot be refunded.

Request your return authorization number by emailing info@kitsparadise.com with a detailed reason for the return and photos or a video of the product. After approval, you will receive your return number and the address of the nearest warehouse to which you can send the product you wish to return.

To secure your return, please use a tracked shipping service. We are not responsible for lost or missing packages.

Once your package is received, your products will be inspected and a full refund will be issued to your original payment method within 7 days. A refund receipt will be sent by email to the email address you used for your initial purchase.

RETURN COSTS
We do not charge any restocking fee or any return fee for damaged or defective products. If you simply wish to return an item or ordered the wrong product, the actual cost of return shipping is your responsibility.

DELAYED OR MISSING REFUNDS
We issue refunds as soon as your return request is approved. If you have not received your refund yet, first check your bank account again, then contact your credit card company: it can take a few days before the refund is officially displayed. If you have done all this and still have not received your refund, please contact us.